Grievance Redressal Mechanism

At EazyMoney, customer satisfaction and fair dealing are paramount. If you have any dissatisfaction, complaint, or dispute regarding our digital enquiry platform, customer service, or data privacy practices, we provide an accessible, multi-tiered escalation matrix to address your concerns within defined regulatory timelines.

For any service queries, difficulties accessing saved enquiries, payment verification issues for assistance plans, or initial complaints: • Primary Contact Channel: Email contact@eazymoney.shop • Subject Line Format: Please mention 'Grievance - [Your Registered Email] - [Enquiry ID]' • Information to Include: A concise description of your concern, relevant transaction or enquiry reference numbers, and contact details. Do NOT share confidential OTPs, passwords, or banking PINs. • Turnaround Time: We will acknowledge your complaint within 24 to 48 business hours and endeavor to resolve the matter within 7 working days.

If your complaint is not resolved to your satisfaction within 7 working days at Level 1, or if you wish to escalate a formal compliance or privacy grievance, you may contact our designated Nodal Grievance Officer: Entity: EazyMoney Designation: Principal Nodal Grievance Officer Jurisdiction: Operational Head Office, Gujarat, India Email: contact@eazymoney.shop (Mark Attention: 'Grievance Redressal Officer - Escalation') Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (Excluding Bank & Gazetted Holidays) The Nodal Grievance Officer will conduct an impartial internal review of the escalation and provide a formal written resolution within 15 working days of receipt.

Depending on the nature of your concern, the following escalation pathways apply: 1. Complaints Regarding Regulated Lenders: If your dispute concerns formal loan sanction, loan rejection, interest rate computation, EMI deductions, loan disbursement, or recovery agent conduct by a partner Bank or NBFC, such matters fall under the statutory jurisdiction of the lending institution. You may escalate directly to the Principal Nodal Officer of the respective Bank/NBFC as published on the lender's official portal. 2. RBI Integrated Ombudsman Scheme: If a complaint against an RBI-regulated lending entity remains unresolved or is not addressed satisfactorily within 30 days of submission, you have the right to lodge a complaint with the Reserve Bank of India Integrated Ombudsman: • Online Portal: https://cms.rbi.org.in • Dedicated Toll-Free Helpline: 14448 • Postal Address: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.

To ensure prompt and efficient handling of your grievance: • Always state your registered email address, mobile number, and EazyMoney enquiry reference number. • Provide a factual, clear chronology of events along with supporting transaction screenshots or email threads where relevant. • Never disclose passwords, one-time verification tokens (OTPs), Aadhaar OTPs, debit card CVVs, or internet banking credentials in your correspondence.